Q: What is the delivery time on DVD & video orders in the U.S.?
A: Our standard delivery is FREE and takes 2 to 3 weeks. Priority shipping is not available at this time. If we have any trouble processing your transaction your order could be delayed but its very unlikely.
Q: Do you ship to international addresses?
A: No. International shipping is not available for any DVD or video product at this time. Those of you that are not in the U.S. or any U.S. territory can only order the downloadable versions of the products we offer.
Q: Do you ship to Military APO/FPO addresses?
A: Yes. We do ship to U.S. Military APO/FPO addresses. There is no extra charge to ship to these addresses.
Q: If I order a DVD or video will I get billed monthly for more products I don't want?
A: No. None of the products we sell are part of any subscription program. If you ever have ANY billing questions, concerns or complaints please contact us.
Q: Can I order by phone?
A: No. We only take orders through our internet website using the PayPal payment system.
Q: Do I need a PayPal account to place an order?
A: NO! A PayPal account account is not necessary to place an order through our website. If you do not have a PayPal account you will be directed to a page where you enter your purchase information. You will receive a payment confirmation upon completion and then be given the option to open a PayPal account, or you can simply return to our website and continue to the download area.
Q: What will be listed on my credit card statement?
A: The merchant will be listed as 'PayPal-FGC Productions'.
Q: How do I contact FightingGirls.com?
A: For general questions click here to access our contact form. For technical and billing support problems please visit our Support Center here.
Q: Is any of my private information given or sold to any other party?
A: No. We do not sell any information we gather to any other party. Please see our Privacy Policy by clicking here. To view PayPal's Privacy Policy please visit their website.
Q: Is it safe to order over the Internet?
A: Yes! All orders are processed through PayPal's payment system using a secure 128 bit SSL connection, the highest and most secure level of internet encryption available.
Q: Do you have to be 18 to order the products on this site?
A: Yes. If you are under 18 you should not even be looking at this page. Please leave now.
Q: What if there is a problem or I don’t like the products I purchased?
A: If there is a problem with a DVD or video you order please view our Shipping & Returns page by clicking here. We do not issue refunds for products that you just don't like. We give you descriptions, photos, and video previews to make your selection of products as easy as possible. If you have a technical problem with a downloadable file please view the Support FAQ section below.
Q: Will the shipped package show anything to indicate what's inside?
A: No. Any products you order will be shipped in a discreet plain package from a U.S. post office with a return address from FGC Productions and nothing else.
Q: I can't have anything shipped to my place because of my mom, wife, girlfriend, etc. What should I do?
A: Have it shipped to a friend's house, your work place or get a P.O. BOX.
Q: Are the products you offer on this site legal?
A: You will have to check with your community laws to be certain our products are allowed in your area. Even though some of the footage in some of these products contain images of illegal activities it is not illegal to film or view it. What persons do in a public place, or where the public is invited to be present, is not protected by any right of privacy or expectation of privacy. This is especially true if the person is attracting attention to themselves by nudity or other expression. We believe that all persons have the right to express themselves in this manner and make any statement in public they choose.
Any models shown in any of the products we offer must be 18 years of age. All producers of these videos must keep records on file of their age and consent to participate in the videos. This information is available on our Privacy/Legal page and can be viewed by clicking here. If you have any knowledge of a model being shown that is under the age of 18 and/or without consent please inform us immediately.
SUPPORT QUESTIONS
Q: What will I need to play the downloaded file on my computer?
A: If you do not have it installed already you will need to download Windows Media Player (version 9 or higher). There are versions available for any Windows or Mac operating system. Please visit Microsoft's download page and select the version that's best for you by clicking here.
Q: Why am I only allowed 10 download attempts for each of the files I purchased?
A: This is to prevent fradulent use of our download system. If for some reason you fail to download any file after 10 attempts please contact us through our Support Center and open a support ticket.
Q: What screen size are the downloaded files?
A: All downloadable video files are VGA (640x480) sized. This is equivalent to a standard video image size.
Q: Can I enlarge the video to full screen during playback?
A: Yes. You can enlarge the image to full screen size by clicking on the appropriate button on your Windows Media Player. See the player's help section for more information.
Q: Can I play the downloaded file on a regular TV?
A: Yes. Many DVD players today can play Windows Media files without any conversion. You will need to burn the downloaded file onto a DVD. There are also many other third party software programs that allow you to convert the Windows Media file and create a standard DVD that can be played on most DVD players.
Q: Can I play my video or DVD anywhere in the world?
A: No. The video tapes we send out are recorded using the NTSC standard which is primarily used in the U.S., Canada and a few other countries. Some of the newer DVDs we offer use the Region '0' standard which allows them to be played anywhere.
Q: Can I stream the downloadable file in my Windows Media Player?
A: Yes, if you have a fast enough internet connection but it is highly ill advised to stream any of these files. It is better to save the file onto your hard disk in a folder you select for playback later. If you stream the video the downloaded file goes into your browser's disk cache and will be a lot harder to find later on and could be deleted by your computer automatically if your browser's disk cache reaches it's assigned disk space capacity.
Q: How long will it take to download the files I purchased?
A: Download speeds vary based on a number of factors. The biggest factor is the connection speed that you have to the internet. You can use the following table as a guide to average download speeds. For extremely large files it is suggested that you try to download them during the overnight hours when internet traffic is lower.
